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Privacy Policy

We guarantee the security of all your data.
Pursuant to Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 on the protection of individuals in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (Official Journal of the European Union L 119 , 4 May 2016, page 1, hereinafter: General Data Protection Regulation), which has been in full force since May 25, 2018 in the Republic of Croatia and all member states of the European Union, as well as the Law on Implementation General regulations on data protection (Official Gazette No. 42/18, hereinafter: Law) or in accordance with the legal framework for the protection of personal data in the Republic of Croatia and the European Union and the best European practice, The Artisan d.o.o. (hereinafter: The Artisan d.o.o.), Kopačevski put 1b, Zagreb,
OIB: HR34596816588, registered in the court register of the Commercial Court in Zagreb, as the manager of personal data processing of users of its services and customers, created the Privacy Policy.

This Privacy Policy (“Policy”) explains how The Artisan d.o.o. collects, uses and manages your personal information contained on the website and accessible through the use of the website:

Privacy rules are based on the following principles of personal data processing: the principle of legality, transparency and best practice, the principle of limited processing and reduction of the amount of data, the principle of accuracy and completeness of personal data, the principle of limited storage, the principle of integrity and confidentiality of data, the principle of responsibility, the principle of trust and fair processing, the principle of opportunity (purpose of processing), the principle of processing in unnamed (anonymized) form.

The privacy rules apply to all services offered by The Artisan d.o.o., whereby the aim of the rules is to familiarize users and/or customers with the procedures for processing their personal data and their rights in a clear and transparent manner. First of all, users and/or customers can contact The Artisan d.o.o. at any time with a request to change or supplement and/or update the data related to them, as well as with a request for a statement about the purposes for which they want or do not want to their data is processed.

The Artisan d.o.o. is dedicated to protecting and respecting your privacy. Please read this policy carefully to understand why and how we collect your personal information and how it will be used. With regard to the personal data we collect, The Artisan d.o.o. is the “controller”, that is, the one who determines the needs for which and the means by which personal data is processed.

The Artisan d.o.o. as a service provider of the website is committed to protecting the privacy of personal data.

If you would like to contact us regarding these policies or regarding your personal information, please use the following contact information:

The Artisan d.o.o.
Kopačevski put 1b
10000 Zagreb
OIB: HR34596816588

You can contact the data protection officer at e-mail: or at The Artisan d.o.o., Kopačevski put 1b, 10000 Zagreb.

How and when do we collect your personal data?

We collect your personal data when it is necessary to fulfill your consumer needs or for the needs of our business:

  • during your registration, The Artisan d.o.o. will request the provision of certain information (personal data) such as name and surname, e-mail address, etc.
  • when you access, we will also collect your IP address, which is also considered personal data,
  • the customer or the user of our site by entering their personal data after registration, and in the case of a purchase enters into a contractual relationship that is the basis for purchasing products and ordering services of the customer’s choice at In the latter case, the processing of your personal data is necessary for the execution of the contract to which you are a party as a customer or user, or in order to take actions at the request of the respondent before concluding the contract. Information about your name, surname, address, country, phone number, e-mail address, method of payment (IBAN), delivery address is absolutely necessary for the purchase.
  • creating a user account and managing it. Information collected when creating a user account on the websites / applications of The Artisan d.o.o. company, when registering via social networks and in our stores. Depending on the frequency of our interaction, data may include: name and surname; gender, email address, home address, phone number, photo, date of birth or age group, ID, username and password, etc.
  • situations in which we collect other types of data such as the date and time of page access, information about the hardware, software or internet browser you use as well as your computer’s operating system and application version and your language settings. We may collect information about the clicks and your access to displayed to you,
  • when you buy our product in order to fulfill the contract, we will share the information about your name, surname and delivery address with our partners who perform delivery services on our behalf and for our account,
  • when you contact the service for customers or users and ask us for help or ask a question in order to exercise one of your rights guaranteed by applicable regulations,
  • when you contact us via social networks, we collect the data that you made available to us when making inquiries or requests,
  • as part of data collection, there are mandatory fields marked with asterisks if we need this data for: performance of the contract (e.g. for the purpose of delivery of products you have purchased via the website/app), provision of the service you have requested (e.g. sending a newsletter) or Fulfilling legal requirements (eg issuing invoices).
  • Failure to fill in fields marked with an asterisk may affect our ability to provide services and products,
  • when you request a product return or wish to unilaterally terminate the concluded contract, we collect your name, surname, personal identification number, address, account information and purchase amount, all depending on the selected payment method,
  • when you participate in our prize games, we will process data depending on the type of prize game, which we will inform you about in the rules of the prize game. Data that can be processed are, for example, name, surname, address for sending the prize,
  • when you ask us any question related to our offer, we will process your contacts and/or other data that you provide when sending the question.
  • Subscription to the newsletter and promotional content. Data may include: first and last name, e-mail address, social network profile, etc. The sending of promotional content (if you have requested it) may be tailored to your “profile” based on your personal information known to us and your preferences (including the location of your favorite store);
  • Information collected during the use of applications and/or devices (name and surname, email address, location, date of birth, etc.) To provide the service you have requested (for example, virtual product trial, product purchase through the application or website e -shops; advice and information regarding the use of products), analysis of the characteristics of your well-being and recommendation of suitable products (including tailor-made products, provision of products and recommendations.

The Artisan d.o.o. recommends all customers or site users to take care of their user account login password. We recommend that when choosing a combination of characters for the password, you should definitely combine upper and lower case letters and numbers. Use a password of at least eight characters. We recommend changing the password periodically (at least once every six months).

We process your personal data because the legal regulations require us to perform certain actions, i.e. because the processing is necessary for the execution of a contract or in order to take actions before concluding a contract or on the basis of our legitimate interests, except when these interests are stronger interests or the fundamental rights and freedoms of individuals who require the protection of personal data.

If we cannot process personal data based on the stated legal grounds, we will ask for your consent. If the processing is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent must be notified to the processing manager by e-mail: or at The Artisan d.o.o., Kopačevski put 1b, 10000 Zagreb. Such withdrawal will not affect the lawfulness of processing based on consent prior to its withdrawal.

We process your personal data when it is necessary to conclude and fulfill the rights and obligations arising from the sales contract, for marketing purposes and for the purpose of improving our business and your user experience (e.g. when you buy or order products and/or services from us, when you fill out a survey about our products and services, etc.).

We collect and receive data through our websites, forms, applications, devices, products of The Artisan d.o.o. company, brand pages on social networks or in other ways. Sometimes you give them to us directly (e.g. when you create a user account, when you contact us, when you make a purchase through our websites/apps), sometimes we collect them (e.g. we use cookies to understand how you use our websites/apps) , and sometimes we receive data from third parties, including other entities with whom we do business.

Please pay attention to the mandatory scope of data that we are asking you for, because in the event that the customer or user does not provide the required information that is determined as mandatory in order to perform the requested or expected activity for you, unfortunately, you will not be allowed to participate in it, without the requested data, the activity will not be technically feasible.

Processing of personal data in the payment process
The Artisan d.o.o. at the time of payment on the website as a condition for payment of products and services by credit or debit card asks the customer for data to activate the payment process. When paying through contracted service providers for processing and charging (credit or debit) cards, contractual partners of The Artisan d.o.o. as Processors or Independent Personal Data Processing Managers, your data will be shared.

For the above purpose, your personal data as a customer (e.g. first and last name of the customer, address of the customer, data from the customer’s card) are temporarily stored with the processing and billing service provider (Visa, Maestro, MasterCard) which stores this data in accordance with the highest level protection and storage of confidential data.

Data processing during payment is necessary in order to perform all the actions that precede the purchase or the conclusion of a contract with the data controller. When we talk about the legal basis of data processing related to certain types of payments, i.e. legal entities that provide the aforementioned services, payment data such as name, surname, code, amount, account number or other transaction codes are shared with the card company or bank or third party through which makes the payment, all at the request of the respondent who independently chooses the payment method.

The Artisan d.o.o. at no time disposes, collects or processes personal data entered for the purpose of processing and charging cards.

The Artisan d.o.o. warns customers to take care of the information provided on the card so that this information is not accessible to third parties and is not misused.

So, to summarize all of the above, we generally collect your personal data directly from you either to enter into a contract with us, to perform an action at your request, when you order certain products or services or fill out a certain form or when you want to be our registered user.

We treat your personal data as confidential data, and it is properly protected by The Artisan d.o.o. and/or our trusted partners.

What data and for what purpose do we collect directly from you?

Typical categories of data that we collect from users are the following: name, surname and address in order to fulfill our obligation to deliver products and services.

Sometimes we ask you for additional personal information such as: education information, date of birth, gender, contact, billing address, shipping address, financial information including credit card information, debit card information or other payment information that you provide when filling out forms. at, when paying at or when you communicate with us by phone or email, your purchase history of our products and services, and additional information you choose to voluntarily share with us. We also collect personal data that you provide when filling out online forms.

We collect your personal data for:

  • performance of the service, fulfillment of the contract or other way of ensuring the provision of the requested service
  • of using all services on the website
  • to respond to your inquiry and process your requests as efficiently as possible
  • sending materials, offers and contacting
  • improving the quality of content, functionality and services.

What privacy rights do you have?

Please note that at any time you have the right to request the following from The Artisan d.o.o.:

  • to give you access to your personal data You have the right to receive from The Artisan d.o.o. a confirmation about whether your personal data is being processed and, if such personal data is being processed, access to your personal data. Access information includes, among other things, the purposes of the processing, the categories of personal data in question, the recipients or categories of recipients to whom the personal data has been or will be disclosed. However, this is not an absolute right and the interests of other individuals may limit your right of access.
  • You have the right to receive a copy of the personal data being processed. For further copies that you request, we may charge a reasonable fee based on administrative costs.
  • request correction of incorrect data
  • You have the right to obtain from The Artisan d.o.o. the correction of your incorrect personal data. Taking into account the purposes of the processing, you have the right to supplement incomplete personal data, including by providing an additional statement.
  • request deletion of personal data
  • Under certain conditions, you have the right to obtain from us the deletion of your personal data and we are obliged to delete such personal data. If we need your personal data to perform some contractual obligation towards you, The Artisan d.o.o. could cease to be able to perform such contractual obligations. Also, if your personal data is required to fulfill certain legal obligations (eg tax obligations), your request may not be fulfilled.
  • restricting access to your data (to us and/or third parties) in certain processes or completely
  • Under certain conditions, you have the right to obtain from The Artisan d.o.o. a limitation of the processing of your personal data. In this case, the corresponding data will be marked and can only be processed for specific purposes.
  • file a complaint about the way we use your data
  • Under certain conditions, you have the right to object at any time to the processing of your personal data, for reasons related to your specific situation or when the personal data is processed for the purpose of direct marketing, and you can ask us to no longer process your personal data.
  • request the transfer of data to another processor (transferability of rights)
  • Under certain conditions, you have the right to receive personal data relating to you, which you have provided to us in a structured, commonly usable and machine-readable format, and you have the right to transfer this data to another controller, without interfering with The Artisan d.o.o.

If you want to know more or want to use one or more of the above rights, feel free to contact The Artisan d.o.o. at e-mail: .hr or at the address of The Artisan d.o.o. Kopačevski put 1b, 10000 Zagreb.

If you believe that your rights are not being respected, you have the right to file a complaint with the Personal Data Protection Agency.

Where is your personal data stored?

We store the personal data we collect about you in a secure environment. Your personal information is protected from unauthorized access, disclosure, use, alteration or destruction by any organization or individual.

Collected data will be stored only as long as necessary for the above purposes.

Your personal data will not be stored in a form that allows you to be identified for longer than The Artisan d.o.o. reasonably considers necessary to achieve the purpose for which it was collected or processed. The Artisan d.o.o. will store certain personal data for the period prescribed by the law or the regulation that obliges The Artisan d.o.o. to store data.

In case you have given us your consent (for example, selected a certain category of cookies to use), we will process your personal data until you withdraw your consent. If you declare a well-founded objection to the processing of personal data based on a legitimate interest, we will not process your personal data in the future.

In addition to all of the above, it is important to point out the following: if judicial, administrative or extrajudicial proceedings have been initiated, personal data may be stored until the end of such proceedings, including the possible period for filing legal remedies.

Does The Artisan d.o.o. share data with third parties?

Privacy protection is important to us, so we will never share your personal information with third parties except for the purposes described in this policy. We will always inform you about the sharing and transfer of data.

The Artisan d.o.o. cooperates with other companies. It is important to note that we may give your personal data to our reliable partners who maintain our IT system or provide services on behalf of The Artisan d.o.o.. For example, for the purposes of marketing, finance, advertising, payment processing, delivery and other services in and outside the web store. The mentioned service providers are obliged, according to the relevant contracts, to use the data entrusted to them only in accordance with our guidelines and exclusively for the purpose that we have strictly determined. We also oblige them to adequately protect your data and to consider it a business secret.

In some cases, partners who provide services on behalf of or on behalf of The Artisan d.o.o. may process your data outside the European Union. However, the contracts we conclude with such entities oblige them to handle your data with special security measures in accordance with the regulations in force in the European Union. in the USA, we will revise the existing contracts and check the security standards that our partner guarantees to ensure the protection of all our respondents with the latest standards approved and suggested by the competent institutions.

The Artisan d.o.o. transfers personal data outside the EEA only in a secure manner and in accordance with the law.

How long will The Artisan d.o.o. keep your personal data?

The Artisan d.o.o. will not keep your personal data longer than the period for which the data is necessary to fulfill the purpose of their use, except in cases where the data retention period is prescribed by law (for example, we will keep data related to unilateral contract termination and consumer complaints for 1 year , data related to exercising your privacy rights will be kept permanently, data related to prize games will be kept for 5 years, while account information will be kept for 11 years).

To determine the data retention period, we are guided by the following criteria:

  • If you purchase products and services, we store your personal data for the duration of the contractual relationship;
  • If you participate in a promotional offer, we store your personal data for the duration of the promotional offer;
  • If you contact us with an inquiry, we store your personal data for the period necessary to process the inquiry;
  • If you create a user account, we store your personal data until you request account deletion or after a period of inactivity (no active interaction with brands) determined in accordance with local regulations and guidelines;
  • If you have agreed to direct marketing, we store your personal data until you unsubscribe or request deletion of your subscription, or after a period of inactivity (no active interaction with brands) determined in accordance with local regulations and guidelines;
  • When cookies are stored on your computer, we store them for as long as they serve their purpose (eg for the duration of a shopping cart cookie session or cookie ID) or for the duration specified in local regulations and guidelines;
  • When we no longer need your personal data, we remove it from the system and archives or turn it into anonymous data so that we can no longer identify you.

You can find out more about data retention periods by contacting our data protection officer.

What will we use your data for?

We process your personal data when it is necessary to conclude and fulfill the rights and obligations arising from the sales contract, for marketing purposes and for the purposes of improving our business and your user experience (e.g. when you buy or order products and/or services from us, when you contact our customer service, when you complete a survey about our products and services, etc…).

The purposes for which we use your data are described in these rules, and if your data is processed for other purposes, you will be notified before such (new) processing is carried out.


In order to maintain the website and ensure that its functionality is at the expected level, The Artisan d.o.o. uses technology known as “cookies”.

1. What are cookies

A cookie is a small text file that is stored on a computer or mobile device when you visit a certain website. With the help of cookies, the website remembers your actions and preferences (such as login, language, font size and other preferences related to display) for a long period of time, so it is not necessary to re-enter them every time you return to the website or browse. its different pages.

2. How do we use cookies?

The website uses cookies and similar technologies for several purposes, depending on the context or product, including:

  • temporary user input cookies (session-id) and/or persistent cookies limited to a few hours in some cases – we use them to store your preferences and settings on your device and to improve your experience. For example, saving your personal preferences in cookies which allows you not to have to set preferences again and again. Also, if you opt out of interest-based ads, we store your opt-out choices in a cookie on your device;
  • authentication cookies, which are used for authentication services, for the duration of the page view – we use them to verify your authenticity. This cookie allows you to move from page to page without having to log in again on each page. You can also save your login information so you don’t have to log in every time you return to the site;
  • user security cookies, which are used to detect abuse of authenticity, of limited duration – we use them to process information that enables us to be safe and to determine fraud and abuse;
  • load enable cookies, for the duration of the page view – we use them to remember the information you give us;
  • persistent cookies to customize the user interface for the duration of the page view (or a little longer) – we use cookies to enable you to provide feedback on the website;
  • third-party cookies to share social network plugins for logged-in members of the social network – some of our websites include social media cookies, including those that allow users logged in to a social network to share content through that network. This happens on websites that allow you to log in and register via social network accounts and if you share the content of the website on social networks (e.g. via the “Like” button). The specific impact on your privacy will vary from social network to social network and depends on the privacy settings you have chosen on those networks. You can find out how to manage these cookies on their websites.

Some of the frequently used cookies are, for example:

Facebook pixel,
Facebook messenger (page like),
Google analytics,
Google tag manager,
Google maps,

It is also important to note that some videos embedded on our pages use a cookie to anonymously collect statistics about how you arrived and the videos you visited. Enabling these cookies is not strictly necessary for the website, but it will give you a better browsing experience. You can delete or block these cookies, but if you do, some features of this website may not work.

Cookie information is not used to identify you personally, and sample data is completely under our control.

These cookies are not used for any purpose other than those described here.

3. Do we use other cookies?

Some of our pages or sub-pages may use additional and/or different cookies than those previously listed and described. For example:

  • companies we hire to provide services on our behalf, such as website analytics, set cookies when you visit our websites,
  • companies that deliver content such as videos or news or advertisements on our websites set their own cookies. The aforementioned companies use the data they process in accordance with their Data Protection Regulations, which may enable these companies to collect and combine information about your activities from multiple websites, applications or online services.

Details about them will be made available to you at the moment they appear, and at that moment we will ask for your consent, if you have not given it before, in order to store these cookies as well.

4. What cookies does Facebook Ireland Ltd. use?

The website collects, uses and manages your personal data, which is located on the website’s Facebook page and which is available by using the mentioned page, and which you can access through the page.

We use cookies if you have a Facebook account, if you use Facebook products, including our Facebook page and applications, or if you visit other websites and applications that use Facebook products (including the “Like” button or other Facebook technologies).

Cookies enable Facebook to offer you Facebook products and to understand the data it receives about you, including data about your use of other websites and applications, regardless of whether you are registered or logged in.

Cookies help provide, protect, and improve Facebook products, for example by personalizing content, customizing and measuring ads, and enabling a safer environment. Although the cookies used by Facebook may change from time to time in accordance with improvements and updates to Facebook products, they are used for the following purposes:

  • Authentication: We use cookies to verify your user account and determine whether you are logged in to facilitate your access to Facebook products and to display appropriate content and features. For example, we use cookies so that you can stay logged in while moving from one Facebook page to another. Cookies also help us to remember your browser so that you don’t have to constantly log in to Facebook and to log in more easily through third-party apps and websites.
  • Site and product security and integrity: We use cookies to protect your account, data, and Facebook products. For example, we can use cookies to recognize and impose additional security measures when someone tries to access a user’s Facebook account without authorization, for example by quickly guessing different passwords.
  • We also use cookies to store data with which we can recover your account if you forget your password or request additional authentication if you inform us that your account has been hacked. We also use cookies to suppress activities that violate our rules or otherwise prevent the proper provision of Facebook products. For example, we use cookies to combat spam and phishing attempts because they allow us to identify the computers that create numerous fake Facebook user accounts. With the help of cookies, we also detect computers that are infected with malicious software and take measures to prevent additional damage. In addition, we use cookies to prevent minors from registering for a Facebook user account.
  • Advertising, recommendations, analytics and measurement: Cookies help us serve ads and make recommendations for businesses and other organizations to people who may be interested in their products, services or goals. For example, cookies help us deliver ads to people who have previously visited a company’s website, purchased its products, or used its apps, and recommend products and services based on that activity. Cookies also allow us to limit the number of ad impressions so that you don’t see the same ad over and over again.
  • We also use cookies to measure the success of advertising campaigns for companies that use Facebook products. For example, we use cookies to count the number of times an ad is displayed and calculate the cost of the ad. We also use cookies to measure how many times users, for example, click on an ad or view it.
  • Cookies allow us to show ads and measure their performance across different browsers and devices used by the same person. For example, we can use cookies to prevent the same ad from being shown to you repeatedly on the various devices you use.
  • Cookies also allow us to gain insight into people who use Facebook products and people who interact with advertisers’ ads, websites and apps, as well as businesses that use Facebook products. For example, we use cookies to help businesses understand which groups of people like their Facebook page or use their apps so that they can provide more relevant content and develop features that are likely to interest their customers. We also use cookies to allow you to opt out of Facebook ads based on activity on other websites. Learn more about the data we receive, how we decide which ads to show you inside and outside Facebook products, and the settings you can control.
  • Site features and services: Cookies enable the use of functions that we need to provide Facebook products. For example, cookies help us store your preferences, know when you’ve viewed or interacted with Facebook product content, and provide you with customized content and experience. For example, cookies enable us to offer you and others suggestions and to customize content on other websites that contain our social network plugins. If you are a page administrator, cookies allow you to switch from posting to your personal Facebook account to posting from the page and vice versa.
  • We also use cookies to provide content that is relevant to the area you are in. For example, in a cookie that is set in your browser or on your device, we can store data that enables the display of a certain website in the desired language.
  • Performance: we use cookies to provide you with the best possible service experience. For example, cookies allow us to direct traffic between servers and find out how quickly Facebook products load for different people. We also use cookies to record the aspect ratio and dimensions of the screens and windows you use, and to determine whether you have enabled high-contrast mode so that we can properly display websites and applications.
  • Analytics and research: We use cookies to gain insight into the use of Facebook products so that we can improve them. For example, we use cookies to determine how the Facebook service is used, analyze which parts of Facebook products are the most useful and interesting for users, and identify features that can be improved.

All the aforementioned cookies are placed on your computer or device if products provided by other members of Facebook companies and websites and applications provided by other companies that use Facebook products are used, including companies that incorporate Facebook technologies into their websites and applications.

Facebook uses cookies and receives data when you visit those websites and apps, including device data and data about your activity without any additional action on your part. This happens regardless of whether you have a Facebook account and whether you are logged in or not.

5. Do other parties also use cookies associated with Facebook products?

Yes, third parties may use cookies on Facebook products to provide services to us and businesses that advertise on Facebook.

Our measurement partners, for example, use cookies on Facebook products to help advertisers understand the effectiveness of advertising campaigns on Facebook and to compare the performance of those campaigns with ads displayed on other websites and in other applications. Learn more about companies that use cookies in Facebook products.

Third parties also use cookies on their own websites and in their own applications in connection with Facebook products. To find out how other parties use cookies, please review their policies.

6. How to manage how Facebook uses cookies to display ads?

One of the reasons we use cookies is to show you useful and relevant ads on and off Facebook. You can control how we use data to serve you ads using the tools described below.

If you have a Facebook account:

  • You can use your ad settings to find out why a particular ad is being shown to you and to control how we use data collected to show you ads.
  • In order to show you better ads, we use data that advertisers and other partners provide us about your activity outside of Facebook company products, including websites and apps.
  • You can control whether we use this data to show you ads in your ad settings.
  • Facebook’s Audience Network is a tool that advertisers use to show you ads in apps and on websites outside of Facebook’s company products. One of the ways Audience Network shows relevant ads is by using your ad preferences to determine which ads might be of interest to you. You can manage this in your ad settings.

Regardless of whether you have a Facebook account:

You can opt out of the display of online interest ads displayed by Facebook and other companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Association for Interactive Digital Advertising in Europe or through the settings of your mobile device. Please note that ad blocking software and tools that limit our use of cookies may interfere with these controls.

Additional information about online advertising:
The advertising companies we cooperate with generally use cookies and similar technologies as part of their services. To learn more about how advertisers generally use cookies and the choices they offer, explore the following resources: Digital Advertising Alliance, Digital Advertising Alliance of Canada, and European Interactive Digital Advertising Association.

Managing cookies in your browser:
In addition, your browser or device may contain settings that allow you to choose whether cookies are stored in your browser and the ability to delete cookies. For more information about these controls, see your browser or device help. If you disable the use of cookies in your browser, some parts of Facebook products may not function properly.

7. What cookies does Google LLC and its affiliated companies use?

The website also uses certain Google services on the basis of which, through cookies, Google LLC collects certain personal data.

When we talk about Google services, the following terms are considered:

  • Google Apps,
  • websites,
  • devices such as Search, YouTube and Google Home platforms such as the Chrome browser and the Android operating system,
  • products that are integrated into third-party applications and websites such as ads and
  • embedded Google maps.

When you’re signed in and interact with some Google services, such as commenting on a YouTube video or reviewing a song on Play, your name and picture will appear next to your activity. Google may also display this data in ads, depending on the setting.

Google does not share your personal data with companies, organizations or individuals outside of Google, except in the following cases:

1. With your consent:

Google can share your personal data outside of Google only with your consent. For example, if you ask a ride-sharing service for a ride through Google Home, Google will ask for your permission before sharing your address with that service. Furthermore, Google will seek your express consent to share any sensitive personal data.

2. With domain administrators:

If you’re a student or work for an organization that uses Google services (such as G Suite), your domain administrator and resellers who manage your account will have access to your Google Account. They will be able to:

  • access information stored in your account, such as your email, and retain that information
  • view statistics related to your account, such as the number of applications you install
  • change your account password
  • temporarily suspend or permanently terminate access to your account
  • receive information about your account to comply with applicable law, regulation, protection against infringement of the rights, property or safety of Google, our users or the public as required or permitted by law.

Google may share non-identifying information publicly and with its partners, such as publishers, advertisers, developers or rights holders. For example, Google shares data publicly to show trends about the general use of Google services. Likewise, Google allows certain partners to collect data from your browser or device for advertising and measurement purposes through their own cookies or similar technologies.

Google LLC uses cookies for many purposes. For example, to remember your safe search settings, to make the ads you see more relevant to you, to count visitors to a particular page, to help you register for certain Google services, to protect your data or to remember your ad settings.

Below you can see a list of the types of cookies used by Google and at the same time find out how Google and its partners use cookies in advertising.

I. Use of cookies ˝Settings˝

These cookies allow Google websites to remember information that changes the way the website behaves or looks, such as your chosen language or region. For example, when it remembers what area you’re in, the site can offer local weather or traffic news. These cookies can also help you change the text size, font and other parts of the web pages that you can customize.

If the information stored in the settings cookie is lost, the use of the website may lose functionality, but this should not prevent the website from working.

Most Google users have a settings cookie called “NID” in their browser. The browser sends this cookie with requests to Google websites. The “NID” cookie contains a unique ID that Google uses to store your settings and other information, for example, your selected language (eg, Croatian), how many search results you want to be displayed on the page (eg, 10 or 20) and whether you want that Google’s safe search filter is turned on.

II. Use of cookies ˝Security˝

Google uses security cookies to authenticate users, prevent unauthorized use of login credentials, and protect user data from unauthorized parties.

Google uses “SID” and “HSID” cookies that contain digitally signed and encrypted records of the user’s Google account ID and the time of the last login. The combination of these two cookies enables Google to block many types of attacks, for example, attempts to steal the content of forms you have filled out on web pages.

III. Use of cookies ˝Procesi˝

Process cookies help websites to operate and provide the services that website visitors expect, for example, helping to navigate websites or accessing secured areas of the website. Without these cookies, the website cannot function properly.

Google uses a cookie called “lbcs” that allows Google Docs to open multiple documents in one browser. Blocking that cookie would prevent Google Docs from working properly.

IV. Use of cookies˝Advertising˝

This category of cookies helps Google make advertising more interesting to users and more valuable to publishers and advertisers. Cookies are typically used to select ads based on their relevance to the user, to improve campaign performance reporting, and to avoid showing the same ads to an individual user.

Cookies NID and SID, used by Google to customize ads on Google products such as Google Search. For example, Google uses these cookies to remember your most recent searches, your previous interactions with advertisers’ ads or search results, and your visits to advertisers’ websites. The latter enables the display of customized ads on Google.

Google also uses one or more cookies for the ads it serves on the web. One of the main advertising cookies on non-Google websites is called “IDE”, and is stored in browsers under the domain Another cookie of the same type is stored under the domain and is called “ANID”.

Google also uses other cookies such as DSID, FLC, AID, TAID and exchange_uid. Other Google products, such as YouTube, may also use these cookies to show more relevant ads.

Sometimes advertising cookies may be placed on the domain of the website you visited. In the case of advertising served by Google throughout the web, cookies “__gads” or “__gac” may be placed on the domain of the website visited.

Unlike cookies that are set on Google domains, Google cannot read these cookies when you are on websites where they are not set.

Their purpose is to measure interactions with ads on that domain and prevent users from being overly served the same ads.

Google also uses conversion cookies whose main purpose is to help advertisers determine how many times people who click on their ad actually buy their products.

With these cookies, Google and the advertiser can determine that you clicked on an ad and later visited the advertiser’s website. Google does not use conversion cookies for custom ad targeting, and these cookies are only retained for a limited time. A special “Conversion” cookie is intended for this purpose. It is usually set on the domain or (the list of domains we use for advertising cookies can be found at the bottom of this page). Some of our remaining cookies may also be used to measure conversion events. For example, cookies from DoubleClick and Google Analytics can also be used for this purpose.

Google also uses “AID”, “DSID” and “TAID” cookies, which connect your activities on different devices if you previously signed in to your Google account on another device. The mentioned cookies can be placed on the domains, or If you don’t want the ads shown to you to be coordinated across multiple devices, you can turn off Ad Customization in Ads Settings.

V. Use of “Session State” cookies

Websites often collect information about how users interact with the website. This may include information about which pages users visit most often and whether they receive error messages from certain pages. These “session state cookies” help Google improve its services to provide users with a better browsing experience.

Blocking or deleting these cookies will not render the website unusable.

The aforementioned cookies can also be used to anonymously measure the effectiveness of PPC (pay-per-click) and affiliate advertising.

A cookie called “recently_watched_video_id_list” is used for the YouTube service to record which videos a particular browser has watched recently.

VI. Use of ˝Analytics˝ cookies

Google Analytics is an analytics tool from Google that helps website owners and website owners, as well as app owners, to find out how their visitors use the options on their websites and apps. A set of cookies may be used to collect information and report website usage statistics without revealing the identity of individual users to Google. The main cookie of Google Analytics is “_ga”.

In addition to reporting website usage statistics, Google Analytics may be used, together with some of the advertising cookies described above, to display more relevant ads on Google products (e.g., Google search) and on the web, and to measure interactions with the ads we display.

Learn more at

Export and deletion of data collected through cookies using Google services
You can export a copy of your data or delete it from your Google account at any time.

You can optionally export a copy of content from your Google account for backup or use on a non-Google service.

Export and deletion of data collected through cookies using Google services
• Delete content from certain Google services
• Search for and then delete certain items from the account via the My Activity page
• Delete certain Google products, including the data associated with them
• Delete the entire Google account
• Request deletion of your data.

A.1. Delete all cookies from your computer:
If you remove cookies, you will be logged out of websites and your saved preferences may be deleted.

How to do it:

  1. Open Chrome on your computer.
  2. In the upper right corner, click More More and then Settings.
  3. At the bottom, click Advanced.
  4. In the “Privacy and security” section, click Content settings.
  5. Click the Cookies item.
  6. Under “All cookies and site data”, click Remove all.
  7. Confirm by clicking Delete All.

A.2. Delete site-specific cookies:
How to do it:

  1. Open Chrome on your computer.
  2. In the upper right corner, click More More.
  3. Click More Tools and then Clear Browsing Data.
  4. At the top, tap the drop-down menu next to “Delete the following items from”.
  5. Select a period, for example the past hour or the past day.
  6. Place a check in the box for the option “Cookies and other website data”. Uncheck all other options.
  7. Click Clear Browsing Data.

B. Changing Google cookie settings
You can allow or block cookies stored by websites.

Note: If you do not allow cookies to be stored, most websites that require a login will not work.

B.1. Allow or block cookies by default

  1. Open Chrome on your computer.
  2. In the upper right corner, click More More and then Settings.
  3. At the bottom, click Advanced.
  4. In the “Privacy and security” section, click Content settings.
  5. Click the Cookies item.
  6. Turn Allow websites to save and read cookie data on or off.

B.2. Blocking cookies from other websites
When you visit a website, you can allow cookies from that website and block cookies from other websites that have ads or images on that website. To block third-party cookies, turn on Block third-party cookies. All cookies and site data from other sites will be blocked, even if the site is allowed on the exception list.

B.3. Allow or block cookies from a specific website
If you allow cookies by default, you can still block cookies from a specific website.

  1. Open Chrome on your computer.
  2. In the upper right corner, click More More and then Settings.
  3. At the bottom, click Advanced.
  4. In the “Privacy and security” section, click Content settings.
  5. Click the Cookies item.
  6. Next to the items “Block”, “Delete on exit” or “Allow”, click Add.
  7. Enter a web address.
  8. To make an exception for the entire domain, insert [ .] before the domain name. For example, [ .] will refer to and
    You can also specify an IP address or a web address that does not start with http://.

Click Add.

To remove an exception you no longer want, to the right of the site, click More More and then Remove.

Note: If you use your Chromebook at work or school, you may not be able to change this setting. If you need more help, please contact an administrator.

B.4. Deleting cookies after closing Chrome
You can allow websites to remember information during a browsing session, but automatically delete cookies when you close Chrome.

  1. Open Google Chrome on your computer.
  2. In the upper right corner, click More More and then Settings.
  3. At the bottom, click Advanced.
  4. In the “Privacy and security” section, click Content settings.
  5. Click the Cookies item.
  6. Turn on Keep local data only until I exit the browser.

If you have more questions or there are certain ambiguities, you can also contact Google LLC and their privacy office. You can also contact the supervisory authority for data protection if you have questions about your rights under mandatory regulations.

  1. How can you control cookies?
    You can control cookies and activate them as desired by pressing ACCEPT in the pop-up window. You can continue browsing the website without accepting cookies.

You can delete all cookies already stored on your computer, and the settings of most browsers allow you to block the storage of cookies.

If you block cookies, you may have to manually adjust some preferences each time you visit the website, and certain services and functions may not be available.

  1. Additional information about turning off cookies
    Currently there are several websites for turning off the storage of cookies for different services.

You can get more information at the following web addresses:

Other websites
This Privacy Policy applies only to the use and use of data that The Artisan d.o.o. collects from users (respondents). Other websites that can be accessed through the website have their own privacy and data collection statements and how they are used and disclosed.

The Artisan d.o.o. is not responsible for the ways and conditions of work of third parties.

The Artisan d.o.o. collects and processes personal data through user interactions on social networks such as Facebook and Instagram. The Artisan d.o.o., i.e. the responsible persons appointed by The Artisan d.o.o. have access to messages and/or posts on the mentioned social networks, however, personal data collected through them, especially those contained in messages, is not stored or additionally processed by The Artisan d.o.o. except for the purposes specified in these Rules.

The Artisan d.o.o. uses a business profile using the services of Facebook and Instagram, and you can view their Privacy Rules, i.e. confidentiality statements, as well as the way they use your personal data at:


In the event that you have questions regarding the collection and processing of data by Facebook and/or Instagram or wish to exercise one of your rights guaranteed by the General Data Protection Regulation, please contact:

Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
Data Protection Officer Contact:
https://www.facebook. com/help/contact/540977946302970

If you are not satisfied with the way your personal data is collected and processed, you can contact the leading supervisory body of Facebook, the Irish Data Protection Commissioner or the Personal Data Protection Agency of the Republic of Croatia.

Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
Data Protection Officer Contact:
https://www.facebook. com/help/contact/540977946302970

If you are not satisfied with the way your personal data is collected and processed, you can contact the leading supervisory authority for Instagram, the Irish Data Protection Commissioner or the Personal Data Protection Agency of the Republic of Croatia.

Entry into force and changes to the privacy policy
These Rules enter into force upon publication on the website.

The Artisan d.o.o. reserves the right to amend the Privacy Policy and will publish it on the website.